Crawford & Company – Claims Fabric Process
Built as an agile API-first technology, Crawford’s Claims Fabric integrates claims data and technology from both internal and external sources to help customers improve the efficiency of the claims process, uncover trends, and use infinite integration to future-proof their programmes.
By digitising the first interaction on a claim, Crawford can deploy straight-through processing and simplify the claims experience.
What the judges said...
Crawford’s Claims Fabric solution is an excellent innovative solution that is comprehensive and integrates people and technology in a way that improves the customer experience. That can only be a good thing. The performance metrics are very encouraging.